Answers to "Frequently Asked Questions"

 

 

WHAT IS LASER ETCHING?

 

L.A.S.E.R. is short for Light Amplification by Stimulated Emission of Radiation.  Laser etching is a state of the art technology that combines the temperature of the sun and power of 'coherent'  light to permanently engrave photographic quality images into stone or other materials.

 

WHAT TYPE OF IMAGES ARE BEST FOR ENGRAVING?

When possible please select photos that clearly show the person or object you would like engraved. The better the original photo the better your finished piece will be. If you are sending a digital image please use a 2 megapixel or better camera. The largest setting for JPG files should use used. For best results do NOT send photos printed on a home printer.  Email us the digital image instead.

 

A photo developed or printed at a store is fine. 

If scanning a photo, please scan between  250 - 300 DPI. The quality of the engraving is tied directly to the quality of the image presented. Higher detail and better contrast produce better engravings.  In terms of size, larger images work best.  Please do not resize picture before emailing. File types we recommend are:

                           JPG, JPEG, TIFF, and BMP.

 

 

HOW DO I CLEAN STONE ITEMS?

We recommend using a dry soft cloth.  Do not use soap or other cleaning detergents.   We seal each marble & granite piece to help repel against water and oil.

 

 

Can Etching Pros create plaques in custom sizes and what is the turnaround time?

 

Yes we do custom sizes up to four by eight feet. Our normal turnaround for standard sizes is usually three business days. Custom cutting adds two to three days.

 

WHAT IF I WANT MORE THAN ONE PICTURE ON A PLAQUE?

 

Yes, we have designed & engraved many plaques with multiple  photos.  Please contact us for more information. 

 

DOES ETCHING PROS HAVE A GUARANTEE?

 

Yes, we do.  Our guarantee is this: 

 We guarantee our Laser Etchings for 100 years, just please don't drop it!  

 

We encourage your comments and/or suggestions.

Our goal is to provide our customers with a most pleasant online shopping experience and to ultimately achieve your satisfaction with the item(s) you have purchased. We may choose to include your comments in our customer testimonial box and if we do you will be entitled to a discount on your next purchase.*

 

*Rules of eligibly: One discount per household per testimonial submission, maximum 3 offers in a calendar year; employees of MasterCraft Sales and Etching Pros are not eligible; end consumer is responsible for all applicable tax; this offer is void where prohibited by law.

 

 
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